This Refund and Return Policy outlines the conditions and procedures for returning products and obtaining refunds, ensuring compliance with consumer rights and protections.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
However, for apparel products, our policy extends to 30 days, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@searchingforskylab.com. Please note that returns will need to be sent to the following address:
1080 Virtual Media Consulting Ltd.
Wey House
15, Church Street, Suite 300
KT13 8NA Weybridge
Surrey
UK
Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment!
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting and agreeing a return will not be accepted.
You can always contact us for any return question at info@searchingforskylab.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.